Effective Date: 09-Sep-2024

1. Introduction

Thank you for shopping with Sunehar Ishaq. This Return and Refund Policy explains how we handle returns and refunds for products purchased through our website. By making a purchase, you agree to the terms outlined in this policy.

2. Eligibility for Returns

• Books: We accept returns for physical books purchased within Pakistan if they are damaged or defective upon arrival. Digital downloads (PDFs) are non-refundable and non-returnable.
• Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

3. Return Process

• Requesting a Return: To initiate a return, please contact us within 3 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos if applicable.
• Return Shipping: If your return is approved, we will provide instructions for returning the item. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

4. Refund Process

• Refunds for Returned Items: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Refunds are typically processed within 7-10 after receiving the returned item. The time it takes for the refund to appear in your account may vary based on your payment provider.

5. Non-Refundable Items

• Digital Downloads: PDF files purchased and downloaded are non-refundable and non-returnable.
• Other Exceptions: Some items may be excluded from our return policy based on their nature. Any such exceptions will be clearly noted on the product page.

6. Exchanges

• Exchanges: We do not offer exchanges for products. If you need a different item, please return the original product and place a new order.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at hello@suneharishaq.com.

8. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the effective date of the update.