Effective Date: 09-Sep-2024

1. Introduction

Welcome to Sunehar Ishaq. This Shipping Policy outlines how we handle shipping and delivery of orders placed through our website. By placing an order, you agree to the terms outlined in this policy.

2. Shipping Methods and Costs

• Shipping Methods: We offer various shipping methods, including standard and expedited shipping. The available options will be displayed at checkout.
• Shipping Costs: Shipping costs are calculated based on the shipping method selected and the delivery address. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Processing Time

• Order Processing: Orders are processed within 1-2 business days from the date of purchase. Processing times may vary during peak periods or for customized products.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and estimated delivery date.

4. Delivery Times

• Estimated Delivery: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be provided at checkout.
• Delays: While we strive to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers or unforeseen circumstances.

5. Shipping Restrictions

• Delivery Areas: We ship books only within Pakistan. For users outside Pakistan, books are available for instant download as PDF files.
• Restricted Items: Certain items may be restricted from shipping to specific locations due to legal or logistical reasons.

6. Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.

7. Delivery Issues

• Missing or Lost Packages: If your package is missing or lost, please contact us within 7 days of the estimated delivery date. We will assist in resolving the issue with the carrier.
• Damaged Packages: If you receive a damaged package, please contact us immediately and provide photos of the damage. We will work to resolve the issue and arrange for a replacement or refund if necessary.

8. Address Changes

• Address Corrections: If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes cannot be guaranteed after the order has been processed.

9. Returns and Exchanges

• Return Shipping: If you wish to return a product, please refer to our Return Policy for information on how to return items and any associated return shipping costs.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at hello@suneharishaq.com.